Terms of service

These terms

These are the terms on which Ora Nail Spot accepts bookings, deposits and membership purchases made through this website. By booking with us you agree to them.

They are governed by the laws of Kenya.

Booking an appointment

A booking made here is a request for a specific branch, treatment, date and time. It is confirmed once we have accepted it, and we will contact you if we need to change anything.

Please give us an accurate name and phone number. We use them to confirm your appointment and to reach you if something changes.

Deposits and payment

You may pay a deposit of KES 1,000 per person when you book, to secure your slot. It is optional — you can also book and settle the whole amount in the salon.

A deposit is applied to your bill. The balance is settled at the salon after your treatment.

Whether a deposit can be returned depends on the circumstances, and we confirm this with you at the time of booking.

Prices

Prices shown on this website are a guide. Hair length, density, condition and the finish you choose can change the final figure, and some treatments are priced on consultation.

We will confirm the price with you before we start work, not after. If it differs from what you expected, you are free to change the treatment or not to proceed.

Changing or cancelling

If you need to move or cancel an appointment, tell us as early as you can and we will do our best to accommodate you. The notice we ask for is confirmed with you at the time of booking.

If you arrive late we will do what we can in the time remaining, which may mean a shorter treatment or rebooking. If we have to change your appointment, we will contact you and offer you an alternative.

Memberships

A membership is personal to you and is paid for in advance through Paystack.

What your membership includes, how long it runs and how it renews are set out on the membership page and confirmed to you when you join.

Your treatment

Tell us about allergies, skin or scalp conditions, medication, or if you are pregnant, before your treatment begins. Some treatments are not suitable in some circumstances, and we may decline or adapt a treatment where we judge it unsafe.

We ask that children are supervised in the salon, and we may decline service to anyone behaving in a way that puts our staff or other clients at risk.

If something is not right

Tell us. If you are unhappy with a treatment, contact us as soon as you can so we can look at it and put it right. We would much rather hear from you than not.

This website

We try to keep prices, treatments and opening hours accurate, but they can change. Nothing on this site is an offer capable of acceptance until we confirm your booking.

The content, images and branding on this site belong to Ora Nail Spot.

Changes to these terms

We may update these terms. The version that applies to your booking is the one published when you made it, and the date at the top of this page tells you when it last changed.